Orders are shipped via DHL express. We have a dedicated team that is trained to perform a thorough quality and authenticity check before preparing your order for delivery.
Your order will arrive within 5-10 business days after placing your order. You can expect to receive your tracking information within 3-5 business days after placing your order. If we notice any delays or issues with your order, client services will be in touch promptly.
Once your item has been shipped, we cannot change the delivery address. Please double-check your shipping address before submitting your order. All returned items due to invalid address, wrong address, etc. can be re-shipped with a reshipment fee (outlined below).
After your order has been shipped you will receive an email with your DHL tracking number. You can find updates on your delivery by entering your tracking number on the DHL Website.
If your item does not arrive, is damaged on arrival, or you receive the wrong item, please Contact Client Services for further assistance and we’ll make it right.